Privacy Policy

1. Overview

This privacy policy explains how Chenhor (hereinafter referred to as "we") collects, uses, stores, and protects your personal information when you visit Chenhor.cn or use our products and services. Chenhor is a comprehensive trading enterprise headquartered in Shandong, China, specializing in the supply of bulk steel materials.

2. The information we collect

• Consultation InformationThe name, company name, email, phone number, and message content you submitted through the "Contact Us" form;
• Order and billing informationThe recipient, shipping address, and invoice information provided when placing the order. Payment is processed by licensed institutions such as PayPal and WinToPay, and we do not store your complete bank card number;
• Technical and equipment informationIP address, browser type, visited pages, cookies, and anonymous analysis data.

3. Use of Information

We only use the information for: responding to your inquiries and quotation requests, fulfilling and processing orders, sending logistics and order notifications, improving the website and products, and complying with applicable laws and regulations.

4. Information sharing

weNot for saleYour personal information. Only share with the following third parties when necessary to provide services: payment institutions (PayPal, WinToPay), logistics carriers, website analytics and security protection service providers. The above-mentioned parties may only use the information within the agreed scope.

5. Cookies and Tracking

We use cookies to maintain login sessions, remember preferences, and understand website usage. You can manage or refuse cookies in your browser settings, but this may affect some features.

6. Data retention

We will only retain your personal information for the period required by law and necessary for business purposes; Records related to orders will be kept for the corresponding period of time in accordance with the law.

7. Your Rights

According to applicable data protection laws (including EU GDPR and China's Personal Information Protection Law), you have the right to access, correct, delete your personal information, or withdraw any consent previously given. Please passtrade@chenhor.comContact us to exercise the aforementioned rights.

8. International data transmission

Our website server is located in Hong Kong, China. Your information may be transmitted to Hong Kong and other regions where we need to conduct business for processing and storage. We will take contractual protection measures to ensure information security.

9. Contact Us

If you have any questions about this privacy policy, please send an email to;trade@chenhor.com.

10. Policy updates

We may update this policy from time to time, and the updated version will be published on this page with the effective date indicated.